We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns Window: You have 30 calendar days from the date you received your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
Non-Returnable Items
Several types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Items marked as final sale
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@yourstore.com.
How to Initiate a Return
To start a return, please contact us at support@yourstore.com with your order number and reason for return. We will provide you with instructions and a return shipping address.